Premier arrived just after the Honolulu Fire Department began sweeping flood water from the 10th floor apartment above. Our apartment was just below and was inundated with water. Premier was engaged by the owners association to handle emergencies like this. They took control of the situation just after the broken pipe above was shut down, moved the furniture to where the water was not coming down, swept out the water and initiated wet-vac and drying operations immediately thereafter. The equipment engaged was substantial as was their manpower. Without question, their action contained the spread of damage. In the days following, senior management came to propose the steps they would take to dry out the apartment, remove saturated and mold vulnerable building materials, and restore the premises, and coordinate with insurers and management. That was three weeks ago. They stayed on plan to execute a seamless process: from salvage to damage assessment to restoration. I have prior experience with rebuilding and renovations. I found their performance among the best that Hawaii can produce. Key are their management and field personnel who are well-trained and seasoned in their professions. Water damage is a frightening experience and we were frightened and directionless. Premier Hawai'i eased the pain and lit a path to a satisfying result. We are now days away from a return to our apartment. D Ho
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