The entire team at Premier Restoration Hawaii as been exceptionally professional from start to finish. They were very quick to respond to our emergency, and very knowledgeable of what they were doing. What I really appreciated was how they made a detailed inventory log while they relocated a tenant to another unit, so that all of the tenants items that were cleaned and moved were personally accounted for. Really makes my job easier to show to the tenant that no corners were cut. Definitely will use them again as needed.
This company is the best. One call & they do it all (water extraction, mitigation & repair). Each employee that I've worked with has been friendly & professional. The water extraction team is always at my site w/in minutes of my call. I have zero complaints.
We’ve experienced a variety of floods from water sprinkler pipes, toilet supply lines, rain, HVAC leaks etc. and Premier Restoration Hawaii helprd us through every scenario with professionalism and timeliness. There have been times I’ve called in an emergency and they had someone on property within 15 minutes. On the far West Side of Maui this is often unheard of. I’m continually impressed by the competency of the people they hire all the way from the office coordinator dispatching the call, the ground crew that accesses the damage and sets up equipment, estimators and project management, and their accounting department. All are friendly and on point. Also, I’m aware they use a sophisticated software system to stay organized and clearly communicate project operations day to day. I’ve always been asked for feedback by a third party survey company. Maui Fire & Flood is a company that sees any kind of feedback, good or bad, as a gift and takes it seriously. I’ve noticed positive changes and was thanked for speaking up. Maui Fire & Flood has also provided rental HVAC equipment to keep our office area cool when the original equipment broke down. They have been a great resource and my go-to vendor for many emergencies and projects.
The Team at Premier Restoration Hawaii has been instrumental to the successful management of our property and association.
I had fire damage to my house and needed to get someone in quickly to restore teh place. Premier Restoration Hawaii was so quick and got me back into my house sooner then I ever expected.
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