Due to a water heater leak on the 7th floor of our building, the subsequent floors beneath were affected but water damage. The service provided by Premier Restoration can only be described as superior. The staff was professional, courteous and sensitive to our surrounding in our unit. Special acknowledgement goes out to these 2 individuals that handled our floor........Juan Villegas and Joe Esconcio. (Hope my spelling is correct) They were apologetic to our situation and showed empathy. They were thorough and explained what they were doing and why these steps were needed to be done. I would recommend Premier Restoration as a company that you can trust to handle the job.
Premier arrived just after the Honolulu Fire Department began sweeping flood water from the 10th floor apartment above. Our apartment was just below and was inundated with water. Premier was engaged by the owners association to handle emergencies like this. They took control of the situation just after the broken pipe above was shut down, moved the furniture to where the water was not coming down, swept out the water and initiated wet-vac and drying operations immediately thereafter. The equipment engaged was substantial as was their manpower. Without question, their action contained the spread of damage. In the days following, senior management came to propose the steps they would take to dry out the apartment, remove saturated and mold vulnerable building materials, and restore the premises, and coordinate with insurers and management. That was three weeks ago. They stayed on plan to execute a seamless process: from salvage to damage assessment to restoration. I have prior experience with rebuilding and renovations. I found their performance among the best that Hawaii can produce. Key are their management and field personnel who are well-trained and seasoned in their professions. Water damage is a frightening experience and we were frightened and directionless. Premier Hawai'i eased the pain and lit a path to a satisfying result. We are now days away from a return to our apartment. D Ho
Greg was amazing. He was prompt, thorough, professional, knowledgeable, and hard working. This company is lucky to have men like Greg. We will definitely look you up if we have any future jobs. Thank you for everything
Great job from start to finish with Randy’a quote to the crew – Kevin, Jason, Mike, Bryson, Ty, Nakana, Joni, Krystal, AJ, professional company with professional employees. Thank you for making our offices nice and healthy again. We look forward to working with your company in the future.
The employees that came to clean the mold from our garage walls were very courteous and knowledgeable and best yet, my garage is now free of mold!
As a property management company, we have used Premier Restorations many times. They consistently provide exceptional service by their quick response and professionalism. Highly recommended as they get the job done right.
The staff at the Premier Restoration office in Maui has always provided immediate help to extract water during unexpected roof and water leak and takes steps to mitigate fungal growth. The staff is very detailed oriented, providing s a comprehensive overview of the work they performed with photos that helps in case an insurance claim is made. I am always pleased with the service Premier Restoration Hawaii provides.
I've worked in the Property Management field for over 15 years and have never worked with this company before so I decided to just give it a try and WOW! I was so impressed with the staff for their professionalism, prompt service, aloha friendliness, and they really take care in their jobs and customers. From the initial phone call to the first person who arrived on property. There was an employee from Maui named Nick and his buddy that were awesome too. They listen to your concerns and have the best attitude. It's not easy dealing sometimes with residents who constantly complain and difficult to deal with. They spoke to our residents and made them actually feel happy after having to deal with a difficult bad leak issue. I definitely recommend them and will continue to use them from now on.
I would highly recommend Premiere Restoration. A few months ago, I had water damage in my 2 bathroom ceilings from my neighbor above me. Premiere Restoration came out and accessed the situation, gave a fair bid to remove the damage and replace with new materials. They did such a fantastic job. Their workmanship was beautiful and their staff and workers were extremely professional.
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