Premier has been amazing from start to finish - from scheduling an appointment (Aulia) to the assessment (Randy) to the estimates (Krystle) to billing (Naomi) to the water mitigation (Kevin, Ray, Makana and the crew) to the floor samples (Brandon) to the reconstruction (Mark and John)....This company is on point! Throughout the entire process, i was kept in the loop; they took the time to explain what to expect every step of the way down to time frames which was greatly appreciated. I can honestly say that Premier made a very stressful situation much more bearable. they took care of everything including keeping in touch with the Insurance adjuster and providing him with the required documents. The service received from this company was exceptional from beginning to end. The professionalism, efficiency, integrity, punctuality, responsiveness and willingness to accommodate exceeded my expectations. And to top it off, the quality of work is outstanding. I am extremely impressed with the way this company operates and the fantastic job they did. The results were awesome! Thank you so much! I highly recommend Premier.
The demolition work was superb. Nick and his coworker were extremely professional and very good at communicating with me. The job has been very well done and i could be more satisfied. Kevin, Aj, Krystal, Also wonderful!
Ili (from Mitigation team) is a very kind person. He understood my concerns. He is polite and does his job very good. He even cleans the area when he is done setting the drying machines. I hope and pray I dont flood anymore but if it happens again, please send Ili! Premier is very lucky to have Ili.
Very friendly, thorough, knowledgeable, and accommodating! Everything looks and feels so clean, they were very informative!
I should have written this review after our first experience with Premier (water leak that caused mold and damage to the majority of our kitchen cabinets, and storage space) . Now that we have had them fix our house again (extensive interior smoke damage from a fire on the exterior of our home) I feel like should share my experience. When we had the water damage and resulting mold we freaked out and started calling everyone. We had just had our first child 6 weeks ago and of course it was a weekend and we had no idea what we were going to do. Premier was at our house the very next morning, answering all our questions (MOLD!?!!) and immediately got to work. They were so professional and had our family’s health as their first priority. They did an amazing job and you would never know they had to basically gut our kitchen to remove all the water damage. Fast forward a few months and we had a frantic call from our house sitters saying there was a small fire outside but the wind basically funneled all the smoke into our house. Well, this time we knew who to call and sure enough Premier was there that day assessing the damage, and assuring us they would start work right away. There was no trace of smoke when they finished and our house was cleaner then it’s ever been. Both times they kept us updated and their employees were very professional ( they had to clean almost everything in our house ). I fully trusted their team. They even made sure to use the most gentle cleaners since they knew we had a child and a dog. So, a flood and a fire ugh. Thanks again Premier but hopefully we won’t be making this a habit.
Great job by the team. I was impressed they were able to come last minute to help with the situation. Fast and efficient and great communication.
Several months ago, we experienced a very large water intrusion from our upstairs neighbor that devastated our Master bath, bedroom & spread mold throughout our unit. Premier arrived quickly after it was discovered & started the drying out process. They kept us apprised during the whole process of what we lost even though we were on the mainland. I became well acquainted with Anu & Aulelia who were always so helpful. Premier handled every aspect of the damage- drying, mold remediation & reconstruction. They promised the unit would be ready when we returned on 1/1/20 & I secretly thought no way. It’s Christmas time & Maui time. But Premier delivered. They had their people working overtime to deliver a beautifully reconstructed unit on time. We would highly recommend to anyone facing such a disaster.
Im very satisfied with the work Joe has provided to mitigate our ceiling when water leaked in.
We had water damage from a condo leak above us. Your crew came on Nov 19th through the 21st. They did a great job. Kana was the leader. He was very professional and such a hard worker. They did an excellent job and cleaned everything up perfectly when they were done! We were very pleased.
Unfortunately for me, this was my second time using Premiere Restoration. When we had a sewage back up I did not hesitate to use them first, even as other companies were trying to solicit us. Premiere is the best. I had Adam and his crew and he was so patient and kind and willing to answer any questions and help in anyway he could. I really appreciate him through this whole process and would recommend them with 10 stars if I could!
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