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5.0
46 reviews

A flood and a fire

I should have written this review after our first experience with Premier (water leak that caused mold and damage to the majority of our kitchen cabinets, and storage space) . Now that we have had them fix our house again (extensive interior smoke damage from a fire on the exterior of our home) I feel like should share my experience. When we had the water damage and resulting mold we freaked out and started calling everyone. We had just had our first child 6 weeks ago and of course it was a weekend and we had no idea what we were going to do. Premier was at our house the very next morning, answering all our questions (MOLD!?!!) and immediately got to work. They were so professional and had our family’s health as their first priority. They did an amazing job and you would never know they had to basically gut our kitchen to remove all the water damage. Fast forward a few months and we had a frantic call from our house sitters saying there was a small fire outside but the wind basically funneled all the smoke into our house. Well, this time we knew who to call and sure enough Premier was there that day assessing the damage, and assuring us they would start work right away. There was no trace of smoke when they finished and our house was cleaner then it’s ever been. Both times they kept us updated and their employees were very professional ( they had to clean almost everything in our house ). I fully trusted their team. They even made sure to use the most gentle cleaners since they knew we had a child and a dog. So, a flood and a fire ugh. Thanks again Premier but hopefully we won’t be making this a habit.

Premier Restoration Hawaii

While we regret that you had to experience back to back home catastrophes, we just want to say THANK YOU so much for your thorough feedback of our services. Keeping families safe is our number one priority so we are so glad we were able to quickly respond to the water damage and mold issue in your...

Fast and efficient . Great Communication.

Great job by the team. I was impressed they were able to come last minute to help with the situation. Fast and efficient and great communication.

Excellent service & great people

Several months ago, we experienced a very large water intrusion from our upstairs neighbor that devastated our Master bath, bedroom & spread mold throughout our unit. Premier arrived quickly after it was discovered & started the drying out process. They kept us apprised during the whole process of what we lost even though we were on the mainland. I became well acquainted with Anu & Aulelia who were always so helpful. Premier handled every aspect of the damage- drying, mold remediation & reconstruction. They promised the unit would be ready when we returned on 1/1/20 & I secretly thought no way. It’s Christmas time & Maui time. But Premier delivered. They had their people working overtime to deliver a beautifully reconstructed unit on time. We would highly recommend to anyone facing such a disaster.

Premier Restoration Hawaii

Hi Kathleen! Thank you so much for taking the time to leave us such a detailed review of our service in your home. Our team is thrilled to hear that you are satisfied with our work throughout the process. Anu and Aulia who you mentioned are such assets to our team so i will be sure to thank them for...

Great Mitigation Service

Im very satisfied with the work Joe has provided to mitigate our ceiling when water leaked in.

Premier Restoration Hawaii

Thank you for the great review, Jesse! So happy Joe was able to take care of you. aloha

Wonderful Experience!

We had water damage from a condo leak above us. Your crew came on Nov 19th through the 21st. They did a great job. Kana was the leader. He was very professional and such a hard worker. They did an excellent job and cleaned everything up perfectly when they were done! We were very pleased.

Premier Restoration Hawaii

Aloha, Helene! Thank you so much for the review of your service. So happy we were able to help you and that you were satisfied with our team (Kana especially) and our work. Have a great day!

Amazing service every time

Unfortunately for me, this was my second time using Premiere Restoration. When we had a sewage back up I did not hesitate to use them first, even as other companies were trying to solicit us. Premiere is the best. I had Adam and his crew and he was so patient and kind and willing to answer any questions and help in anyway he could. I really appreciate him through this whole process and would recommend them with 10 stars if I could!

Friendly, Helpful Contents Team!

Contents removal and re-installation went smoothly, quickly and with a friendly, helpful attitude. I'd recommend this contents team any day!

Best GM to get my job done in a timely manner!

I had both pros and cons. It was Chris Babbs that made my day! The two guys that came in did awesome work and got the job done! They worked very well together. I think it was their teamwork that did it! All of their employees are awesome! Too many to name. Thank you Premier! Aloha

Mitigation

Staff & supervisors professional, efficient, personable, and very considerate during this trying time. Kurt, Ronald, Mahvan, Noah, Tim, Joe, Anthony

Mitigation

Excellent Crew! Excellent service! I will be recommending to others!

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5.0
Average rating based on 46 customer reviews
local Kama‘aina
Owned and operated by local Kama‘aina
IICRC Certifications
Our staff has IICRC Certifications
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Honolulu Premier Restoration Hawaii


  • 2815 Kaihikapu Street, Unit 104 Honolulu, HI 96819
  • (808) 201-2140