Client Care Coordinator (C3)

Owned and operated by local Kama’aina, Premier Restoration Hawaii is one of Hawaii’s oldest, largest, and most respected restoration and reconstruction companies. Our 100+ employees located on Oahu, Maui, Kauai and the Big Island are some of the best in the business at fixing the damage done by water, fire, mold and wind.

We are currently hiring for a Client Care Coordinator (C3) for our Oahu Office. The C3 plays a critical role in our organization that is at the center of coordinating new projects and keeping current projects on track. 

Our core values are very important to us, if you connect with them and see a good fit for the skills required, give us a call!

Core Values:

• Customer First
• Communication
• Team
• Play to win
• Pride in work

Essential Duties

• Receive new calls for service
• Create projects in Dash, our CRM
• Send new leads to leads email disto
• Create folder structure in CS for new leads
• Schedule Matterport per inspection guidelines
• Secure work auth or contract
• Complete customer responsibility forms
• Secure payment concurrent with contract
• Enter pre-production date when all is received
• Upload all docs to Dash
• Follow up weekly until sold or closed
• Notify supervisor of new project
• Enter date started
• Follow up with customer weekly
• Create paper project folder
• Follow up with Customer Weekly
• Request progress invoicing per contract or as directed by foreman or supervisor
• Create links for other services needed
• Secure signed T&M pricelist
• Review project for final invoicing
• Solicit revisions from estimators if needed
• Complete file quality checklist
• Email accounting for invoice
• Once email is received, email to customer & adjuster
• If multiple invoices, send in one email with breakdown
• Schedule Matterport inspection per inspection guidelines
• Follow up for payment weekly- first 45 days, follow AR checklist
• Send final paid invoices

Must have excellent customer service skills. Experience in the restoration industry is a plus. We are willing to train the right person for the role.

Great benefits:

• Paid Time Off
• Health, Dental, & Vision Insurance
• Matching 401(K) Plan

At Premier Restoration Hawaii, our mission as Kama’aina just like you, is to help the people and businesses of Hawaii get their lives back to normal as quickly as possible. We work as a team on all levels, serving our community with compassion, respect and honor and treating every emergency as if it were our own. Operating under the original name Maui Fire & Flood, our company, over 15 years, has gained statewide awareness as one of the best restoration and reconstruction services. No matter the size or scope of your restoration needs, we’ll be there to get your home, business or facility back to normal.