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Having worked in property restoration for over 21 years, I am often asked the same question by folks who manage buildings and their infrastructure: “How do I actually prepare for a massive disaster in my building?” Living in the middle of the pacific we are exposed to a myriad of potential events in...

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One of the most complex properties we service from a claims perspective is condominium associations. I would have love to have been in the room when the Hawaii Revised Statutes 514B section 143 was written to truly understand the intent behind its creators.  There's one sentence in that section...

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We often get asked, “What has COVID changed for your company?” Usually that question is followed up by some variation of, “Which of those changes do you see sticking around?” It’s true, as we round out of 2020, it has been a dynamic year. Here’s what I think is here to stay in 2021: 1. Social Safety...

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Here at Premier Restoration Hawaii, we always place an emphasis on hiring field technicians who have the skills to manage our customers’ emotions. I always say, “We can train someone how to dry structures, but we can’t train them to be patient while one of our customers is crying.” Because property...

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