I recommend Premier without any reservation. They arrived when I experienced water damage and immediately started first class removal of all damage. The staff was professional, careful, and respectful of the premise at all times during the process. The restoration was accomplished in the same manner to meet my schedule and expectations. We had just completed a total renovation and my wife and I wanted everything perfect and new. My experience was positive at all times. The staff provided continual progress reports and most importantly made my wife comfortable during a time of stress. Extremely pleased with the quality of workmanship. I highly recommend Premier.
Premier Restoration of Hawaii saved us! They provided super professional and high quality service dealing with the damage caused by a large sewage leak which flooded our basement, damaged floors, carpet and dry wall. Came out right away, and did a huge amount of work in a short amount of time. Very knowledgeable and friendly staff, super helpful in answering all of our questions. Could not have asked for a better experience in our time of need....HIGHLY recommend them. 5 Stars all the way!
To the good folks at Premier Restoration - I recently had a nasty fungus growing in the wall of a storeroom in my house. It now is no more. This morning Randy and Jeff from Premier Restoration came by to remove it and got rid of it just in time to keep it from infecting my house. They did a thoroughly professional job quickly and with fine island spirit and left a spotless job site. They know their business! Mahalo, guys.
We had a water leak late in the evening. I was surprised how quickly they responded…Within an hour and with a truck full of gear/supplies!!!! Very professional crew with daily follow up and contact until all of the units were fully restored. Would definitely recommend and use again.
I'm the resident manager for Honokowai East. The breeze way of my building had severe water damage due to water leaking from above Premier restoration did a fantastic job of removing the damaged drywall replacing it with new drywall tape texture paint all in a matter of 2 days I was very impressed by their professionalism and timely manner to which the job was completed.
Brent Bennett and his mold removal team did a tremendous job removing the mold from our association house in Ocean Point. The house had been abandoned for some years with water leaking inside and mold everywhere. Brent's team came in and removed a lot of wet moldy material and then did an excellent job on cleaning, removing the mold and treating the entire house making the house mold free. Brent's team was very professional and new exactly what they had to do. One of the supervisors, J P, was exceptional. A job well done.
The entire team at Premier Restoration Hawaii as been exceptionally professional from start to finish. They were very quick to respond to our emergency, and very knowledgeable of what they were doing. What I really appreciated was how they made a detailed inventory log while they relocated a tenant to another unit, so that all of the tenants items that were cleaned and moved were personally accounted for. Really makes my job easier to show to the tenant that no corners were cut. Definitely will use them again as needed.
This company is the best. One call & they do it all (water extraction, mitigation & repair). Each employee that I've worked with has been friendly & professional. The water extraction team is always at my site w/in minutes of my call. I have zero complaints.
We’ve experienced a variety of floods from water sprinkler pipes, toilet supply lines, rain, HVAC leaks etc. and Premier Restoration Hawaii helprd us through every scenario with professionalism and timeliness. There have been times I’ve called in an emergency and they had someone on property within 15 minutes. On the far West Side of Maui this is often unheard of. I’m continually impressed by the competency of the people they hire all the way from the office coordinator dispatching the call, the ground crew that accesses the damage and sets up equipment, estimators and project management, and their accounting department. All are friendly and on point. Also, I’m aware they use a sophisticated software system to stay organized and clearly communicate project operations day to day. I’ve always been asked for feedback by a third party survey company. Maui Fire & Flood is a company that sees any kind of feedback, good or bad, as a gift and takes it seriously. I’ve noticed positive changes and was thanked for speaking up. Maui Fire & Flood has also provided rental HVAC equipment to keep our office area cool when the original equipment broke down. They have been a great resource and my go-to vendor for many emergencies and projects.
The Team at Premier Restoration Hawaii has been instrumental to the successful management of our property and association.
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